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Evolve Law Seattle – Key Performance Indicators

This week I attended Evolve Law’s CLE explaining how lawyers can use Key Performance Indicators (KPIs).  The event was co-sponsored by the Seattle Legal Technology and Innovation Meetup group, which I co-facilitate with Dan Lear. The very good panel featured Frances King (Business & Account Manager, Microsoft), Andres Hermosilla (Continuous Performance Improvement Consultant, Seattle Children’s), Bernadette Bulacan (Director, Market Development, Corporate Counsel Segment, Thomson Reuters), Brian Fanning (Pricing Director, Davis Wright Tremaine) and was facilitated by Mary Juetten (CEO, Traklight).

As a bonus, the event ended with a Darwin talk by Avvo’s Chief Product Officer, Sachin Bhatia. Sachin gave a whirlwind pitch on how lawyers can borrow from the design community to identify features and services that “delight” clients, rather than merely fulfilling expectations.

I ran the camera at the event, so apologies for the mediocre-at-best sound in the video below. The track starts with the panel talk, followed by Sachin’s Darwin talk.

Photo credit: Pinkomelet.

Greg McLawsen

I’m proud to be the founder of Sound Immigration. My job is to work behind the scenes to ensure our clients have an outstanding experience at our firm. I’m passionate about reinventing the practice of law to make it work better for those we serve. I work hard to identify the best available technology to make our firm convenient for clients. I look to other industries, like real estate and the restaurant business, to learn about practice that will help serve our clients better.

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